Complaints Policy (Updated 2026)
At Pest Control Service Limited, we are committed to providing exceptional service and ensuring customer satisfaction. If for any reason you are dissatisfied with our services, we encourage you to let us know so that we can resolve the issue promptly and efficiently. This Complaints Policy outlines how you can raise a complaint and how we will handle it.
How to Raise a Complaint
If you have a complaint regarding our services, products, or any interaction with our team, please contact us through one of the following methods:
- Phone: +1 (844) 927-9030
- Email: complaints@pestcontrolservicelimited.com
- Postal Address:
Pest Control Service Limited
400 Rella Blvd Ste. 207-1093 Montebello, NY 10901 United States
What to Include in Your Complaint
To help us address your concern efficiently, please include the following details in your complaint:
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Your Contact Information
- Full name
- Phone number
- Email address
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Details of the Issue
- A clear and detailed description of the issue or service that you are unhappy with.
- The date(s) of the service or interaction in question.
- Any relevant documentation or evidence, such as receipts, service agreements, or photographs.
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Desired Outcome
- How you would like us to resolve the issue (e.g., refund, service correction, etc.).
How We Handle Complaints
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Acknowledgment:
We will acknowledge your complaint within 2 business days of receiving it, either via email or phone. -
Investigation:
Our customer service team will thoroughly investigate your complaint. This may involve speaking to the staff involved, reviewing records, and assessing the situation based on the information provided. -
Resolution:
We aim to resolve all complaints within 10 business days. If additional time is required, we will notify you and provide an estimated timeline for resolution. -
Outcome:
After investigating, we will inform you of the outcome and any actions taken to resolve the issue. If we agree that your complaint is valid, we will work to provide an appropriate resolution, which may include a refund, service redo, or other corrective measures.
Escalating a Complaint
If you are not satisfied with the resolution provided by our customer service team, you can escalate the complaint to our management team by contacting:
- Email: escalation@pestcontrolservicelimited.com
- Postal Address:
Pest Control Service Limited (Attention: Management)
400 Rella Blvd Ste. 207-1093 Montebello, NY 10901 United States
Our management team will review your escalated complaint and respond within 5 business days.
Customer Satisfaction Guarantee
At Pest Control Service Limited, we strive for excellence in everything we do. Your feedback is valuable to us, and we take all complaints seriously. Our goal is to ensure that every customer feels heard, respected, and satisfied with the outcome.
Contact Us
For any questions about this policy or to file a complaint, please reach out to us at complaints@pestcontrolservicelimited.com or call +1 (844) 927-9030.